New in Nuvo Customs: Border Assistant Agent

Despite all the time spent chasing emails, brokers and carriers, teams still operate in the dark when it comes to the border. No answers, no accountability—just a black box where delays pile up and no one knows why.

Customs shouldn’t be a black box.

But for most shippers, it still is.Filings live in emails. Broker updates are delayed. And when something stalls at the border, no one knows who’s responsible, or how long it’s stayed unresolved.

That lack of visibility kills accountability. And when no one owns the issue, you can’t fix it. You can’t improve clearance times. You can’t compare broker performance. And you definitely can’t optimize one of the most time-sensitive parts of your operation.

Meet our AI Border Assistant tool

Border Assistant is Nuvocargo’s new AI-powered visibility layer for customs operations. Just CC it on any email with brokers or carriers. No integrations, no new tools, no changes to your workflow.

Once looped in, your assistant:

• Ingests and classifies customs documents and email updates
• Extracts structured data from invoices, CCPs, DODAs, BOLs, and more
• Attributes each data point to the correct shipment, broker, and filing
• Feeds a live dashboard with statuses, delays, and performance benchmarks

Everything gets centralized and searchable, so your team can finally see what’s moving, what’s delayed, and who’s accountable.

What you can see now 

With Border Assistant you get centralized visibility and control to your customs operations, without changing any of your workflows.

• Live Clearance Status: Know which shipments are cleared, pending, or delayed, across MX and US
• Customs Filings Dashboard: See every filing in one place, with full processing history
• Broker Performance Analytics: Track average processing times by broker to identify gaps and improve SLAs
• Duty Analysis: Break down duties by country, customer, and SKU, giving your finance team powerful reporting tools
• Item-Level Visibility: Track exactly what crossed the border: SKUs, values, and units, when commercial invoice XMLs are included.
• Searchable Filing Archive: Access all past filings, instantly searchable by PO, entry, or broker

How it Works

Border Assistant works entirely via email—no integrations, logins, or software changes required. Just CC your assistant on every email thread with your customs brokers or carriers.

Once looped in, our AI automatically:

• Ingests emails and documents from your customs workflows
• Classifies each file (e.g., CCP, invoice, DODA, POD, etc.)
• Extracts structured data like invoice values, HTS codes, clearance timestamps, and consignee info
• Attributes every file and data point to the correct shipment, customer, or provider
• Updates your live dashboard with real-time statuses, exceptions, and duties, so you don’t need to ask for updates or track anything down manually

What this enables for your team

By removing the guesswork and manual tracking, Border Assistant frees up time and enables better coordination between logistics and customs.

• 80 % cut in manual status‑chasing emails
• 45 % faster first‑response time on clearance issues
• 8–10 hours saved per coordinator each week
• 30 % reduction in shipments missing SLA targets
• 95 % auto‑classification accuracy on new filings

‍How It Works

Border Assistant gives you AI-powered visibility at the border, without changing how you work.

1. Create an account
Set up your company and personalize your dashboard. No integrations, no IT required.

2. Get a dedicated email
We’ll generate a unique email address for your Border Assistant to start monitoring threads.

3. CC your assistant
Just copy that email on conversations with customs brokers or carriers. No new systems to learn.

4. Start seeing insights
Within minutes, your assistant parses emails and documents to surface real-time updates on filings, delays, and responsibilities.

A simple way to start leveraging AI without committing to a full provider switch. Just loop us in, and see what visibility looks like.