Privacy Policy

We collect information directly from you when you provide it to us and automatically when you use the Site.

1. Information you provide to us

   You do not have to give us personal information to visit our Site. If, however, you access or use the Site, you may be required to specifically and knowingly provide certain information that will allow us to facilitate such access or use. For example, parts of our Site allow you to purchase products and services. If you wish to purchase such products or services, we will request and collect from you the information needed to fulfill your order or request, just as though your order or request had been made on paper. Information that we request may include, without limitation, personal information such as your name, email address, mobile phone number, and other unique identifiers. You acknowledge that your access and use of certain portions of the Site is conditioned on your provision of certain information, including personal information. You may decline to share information with us, in which case we may not be able to provide to you some of the features and functionality of the Site.

If you simply browse through the Site without actively and voluntarily providing us information in response to direct and explicit prompts for the same (e.g., you merely read Site pages or download information), we will nevertheless automatically gather and store certain information about your visit. This information does not identify you personally.

1. Types of information we collect

   Such information that we automatically collect and store may include but is not limited to the following information about your visit:

   • The internet domain (for example, “xcompany.com” if you use a private internet access account, or “yourschool.edu” if you connect from a university's domain) from which you access our Site and IP address (an IP address is a number that is automatically assigned to your computer, smartphone, or other device used to access whenever you are surfing the web) assigned to the device you use to access our Site.

   • The type of browser and operating system you use to access our Site.

   • The date and time you access our Site.

   • The Site pages you visit.

   • If you linked to the Site from another website, the internet address of that website.

2. Technologies we use for collection

   The technologies we use for automatic information collection may include:

   1. Cookies

      We and our service partners may use cookies (a file placed by a website on the hard drive of your computer, smartphone, or other device used to access or use the website that allows the website to monitor your use of the website) for limited purposes that enable your use of as well as improve the functionality of our Site. If you do not want information to be collected through the use of cookies, you may be able to refuse to accept cookies by activating the appropriate setting on your computer, smartphone, or other applicable device. However, if you select this setting you may be unable to access certain features of the Site.

   2. Web beacons

      Pages of the Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us to, for example, count users who have visited those pages and for other related statistics (for example, recording the popularity of certain Site pages or content and verifying system and server integrity).

   3. Analytics services

      We may use third party services such as Google Analytics that collect, monitor and analyze the information we collect automatically.

   4. The tools we use and why

      Analytics: Google Analytics and Google Tag Manager (how visitors use the Site), Hotjar (heatmaps and recordings of how pages are used, which can include text typed into forms; email addresses and numbers are hidden), and our own attribution records (the website, campaign, page and button that led to an enquiry, kept with the enquiry you submit). Advertising and visitor identification: Google Ads, LinkedIn Insight Tag and Meta Pixel (to measure and target our advertising), HubSpot (to connect visits to the enquiries and conversations you have with us), and Unify (to recognise the companies that visit the Site from their network information).

   5. Analytics and advertising by region

      If you visit from the United States or Mexico, the analytics technologies are active from your first page view, and our cookie banner tells you so. The advertising and visitor-identification technologies are used only if you accept them in the banner. You can change your choice at any time: choose “Reject All” or “Customize” in the banner, use “Cookie settings” at the bottom of every page, or use “Do Not Sell or Share My Personal Information” to switch off advertising and visitor identification in one click. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale and sharing of your personal information. If you visit from any other country, we ask for your consent before any analytics or advertising technology is used.

We use the information that you provide to us, including personal information, and which we collect from and about you to:

• Operate, maintain, and provide the Site and the products and services provided thereon;

• Process registration with the Site and open, maintain, and close accounts;

• Fulfill your order or request for services;

• Respond to your electronic inquiries;

• Provide you with information, communications, etc. relevant to your use of the Site and products and services provided thereon in which you have expressed interest;

• Improve, expand, and troubleshoot the Site and the products and services provided thereon;

• Make the Site more useful to visitors and learn about the number of visitors to the different sections of the Site, what information is of most and least interest, and technical information that will enhance ease of use, such as the types of technology our visitors use and system performance or problem areas;

• Analyze user behavior in order to measure customer interest in the various areas of the Site, and for statistical purposes;

• Use for internal business purposes;

• Conduct billing and collection;

• Fulfill any other use disclosed at the time you provide your information or as described in this Privacy Policy.

SMS/Text Messaging. If you provide us with a mobile phone number, including in connection with a carrier or transportation agreement with Nuvocargo, we may use it to send you transactional and operational text (SMS) messages related to your shipments, including pickup times, estimated times of arrival, empty/loaded status requests, GPS/tracking notifications, and proof-of-delivery requests. This is a two-way, conversational messaging program. Message frequency varies based on shipment activity, and message and data rates may apply. You may opt out at any time by replying STOP (or CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOPALL) to any message, and you may request assistance by replying HELP or INFO. Consent to receive these messages is not required as a condition of purchasing any goods or services.

We may disclose aggregated information about our users, and information that does not identify any individual or device, for business purposes without restriction. In addition, we may disclose information that we collect from you or you provide, including personal information:

• To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;

• To our subsidiaries and affiliates, for the purpose of providing the Site and any related products or services, any purpose described in this Privacy Policy or the Terms and Conditions, or for any other lawful purpose;

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Nuvocargo’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Nuvocargo about our Site users is among the assets transferred;

• To fulfill the purpose for which you provide it;

• For any other purpose disclosed by us when you provide the information;

• With your consent;

• If required to do so to comply with any court order, law or legal process (including to respond to any government or regulatory request), or in the good-faith belief that such disclosure is so required;

• To enforce our rights arising from any contracts entered into between you and us, including the Terms and Conditions, and for billing and collection; and

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Nuvocargo, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Mobile information. Notwithstanding anything to the contrary in this section, we do not share, sell, rent, or otherwise disclose mobile phone numbers or SMS opt-in/consent information to any third parties or affiliates for their own marketing or promotional purposes. Mobile information collected in connection with our text messaging program is used solely to operate that program and to deliver the operational messages described above. Service providers that help us deliver these messages may process this information only as needed to send messages on our behalf and are contractually prohibited from using it for any other purpose.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your personal information also depends on you. You are responsible for maintaining the confidentiality of the login credentials (including your account login username and password) we have given you (or you have chosen) to access to certain parts of the Site. Do not to share your password with anyone, and we urge you to be careful about giving out information in any public areas of the Site. Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we have implemented measures designed to secure your personal information, we cannot guarantee the security of your personal information transmitted through our Site. Any transmission of personal information is at your own risk. If your communication is very sensitive, or includes information such as your bank account, charge card, or social security number, you should send it by mail unless our Site indicates the particular transmission is secured. We are not responsible for circumvention of any privacy settings or security measures we provide.

For Site security purposes and to ensure that the Site and related products and services remains available to all users, Nuvocargo employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Our Site and the related services and products are not directed to or intended for use by individuals under the age of eighteen (18). We do not knowingly collect, keep or maintain personal information from individuals under the age of eighteen (18). If you are under the age of eighteen (18), you may not access or use the Site or the related services and products. If you are aware of any use of the Site by an individual under the age of eighteen (18), please inform us immediately so that we can terminate such usage.

We may update this Privacy Policy from time to time. If we modify the Privacy Policy, we will make it available through the Site. All such modifications, updates, and amendments are effective immediately upon notice thereof, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Site. You should view this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Site signifies your continuing consent to this Privacy Policy. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

BY ACCESSING OR USING THE SITE, OR ANY PORTION THEREOF, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY.

This section applies to residents of California and of the other US states with consumer privacy laws (including Colorado, Connecticut, Virginia, Utah, Texas, Oregon and Montana). It supplements the rest of this Privacy Policy.

Personal information we collect. In the last 12 months we have collected: identifiers (such as name, business email, phone number, IP address and online identifiers); professional information (such as company, role and the shipping needs you tell us); commercial information (such as the services you ask about); internet or network activity (such as pages viewed, links clicked and the website or campaign that referred you); approximate location derived from your IP address; and inferences drawn from the above (such as the company you work for). We do not use sensitive personal information to infer characteristics about you. We collect it from you, from your device and browser, and from the service providers and partners described in this Privacy Policy, and we use it for the purposes described in “How we use your information”.

Selling and sharing. We do not sell personal information for money. If you accept the advertising and visitor-identification tools described above, we make identifiers and internet activity available to advertising partners (Google, LinkedIn, Meta) and to Unify, which the law may treat as “selling” or “sharing” for cross-context behavioral advertising. We do not knowingly sell or share the personal information of anyone under 16.

Your right to opt out. You can opt out of the sale and sharing of your personal information at any time with the “Do Not Sell or Share My Personal Information” link at the bottom of every page, or by turning off “Marketing” in “Cookie settings”. We also honor Global Privacy Control signals as an opt-out request for the browser that sends them.

Your other rights. Subject to the law of your state, you may ask us to tell you what personal information we have collected about you, its sources, the purposes and the categories of third parties we disclose it to; to give you a copy of it; to correct it; and to delete it. We do not carry out profiling that produces legal or similarly significant effects. We will not discriminate against you for exercising any of these rights.

How to make a request. Email info@nuvocargo.com with the subject “Privacy request” and the email address you used with us. We will confirm receipt within 10 business days and respond within 45 days, which the law lets us extend once by another 45 days when needed. We will verify your request by matching the information you give us with the information we hold. You may use an authorized agent, who must provide your signed permission. If we decline your request, you may appeal by replying to our decision, and we will respond within the period your state’s law requires.

How long we keep it. We keep personal information for as long as we need it for the purposes described in this Privacy Policy, including our business relationship with you or your company, and for as long as the law requires.

If you are in Mexico, our Aviso de Privacidad (in Spanish) explains how we process your personal data under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares, and how to exercise your ARCO rights.

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at info@nuvocargo.com.

Last update: 09.29.26